At Dryft Solutions Ltd, we are committed to providing exceptional service and ensuring our clients achieve their goals. Our refund policy is designed to be clear, transparent, and compliant with industry standards to protect both our clients and our company.
1. Refund Eligibility
We offer refunds only under the following conditions:
If the agreed-upon service deliverables are not provided as outlined in the signed contract or proposal.
If a billing error occurs on our end, such as duplicate charges or incorrect invoicing.
Refunds will not be issued for the following:
Services that have already been rendered or delivered as agreed upon.
Dissatisfaction due to subjective reasons, such as personal preference or strategy disagreement.
Missed deadlines caused by delays on the client's side (e.g., failure to provide necessary information or approvals).
Performance-based results, as marketing outcomes depend on multiple factors beyond our control.
2. Non-Refundable Services
Due to the nature of our work, the following are non-refundable:
Initial consultation or strategy sessions.
Completed work, including but not limited to campaigns, advertisements, content, websites, or digital assets.
Third-party costs incurred on behalf of the client (e.g., ad spend, software subscriptions, domain fees, hosting costs).
Setup fees for Facebook Ads, Google Ads, or other platform configurations.
3. Refund Request Process
If you believe you are eligible for a refund, please follow these steps:
Submit a Refund Request: Email us at [Your Email Address] with the subject line "Refund Request." Include your name, invoice number, and a detailed explanation of your refund request.
Evaluation: We will review your request within 7 business days and determine its eligibility based on this policy and the signed agreement.
Resolution: If approved, the refund will be processed within 14 business days via the original payment method.
4. Chargebacks and Disputes
We value open communication and request that you contact us directly with any concerns before initiating a chargeback or dispute. Chargebacks may result in additional administrative fees and potential termination of services.
5. Payment Disputes and Errors
If you notice a billing error, such as an overcharge, duplicate payment, or incorrect invoice, please notify us immediately. We will promptly review and resolve the issue, issuing refunds as necessary.
6. Changes to This Policy
We reserve the right to modify this refund policy at any time to remain compliant with industry standards or payment processor requirements. Updates will be posted on this page, and it is your responsibility to review this policy periodically.
7. Contact Information
For questions regarding these terms, please contact:
Email: haris@dryft.solutions
Address:31A Staines Road West, Sunbury on thames, TW16 7AB